Refund Policy
Last Updated: December 28, 2025
REFUND & CANCELLATION POLICY
Last Updated: December 28, 2025
Next Spacey LLC ("3D Spacey") offers digital goods and software services that are irrevocable once consumed. This policy outlines the strict conditions under which refunds may be considered.
1. THE 7-DAY CONDITIONAL GUARANTEE (ZERO-USAGE RULE)
We offer a 7-Day Money-Back Guarantee for new subscriptions, strictly subject to a "Zero-Usage" condition.
1.1. Eligibility Criteria
To be eligible for a refund, ALL of the following must be true:
Timeframe: The request is made within 7 days of the initial purchase.
Zero Consumption: Our server logs confirm that you have NOT used any Premium Features.
Technical Verification: If the request is due to a technical error, you must have cooperated with our Support Team to diagnose the issue first.
1.2. What Defines "Usage"?
"Usage" is defined as any interaction with our Premium Services logged by our system, including but not limited to:
Downloading Assets: Downloading ANY asset tagged as "Premium" or "Pro" (even just one).
AI & Cloud Tools: Sending requests to our AI Search Engine, AI Auto-Tagger, or any other cloud-based processing tool.
API Calls: Any successful request sent from your account token to our Premium API endpoints.
Note: If our system logs show even a single unit of consumption (e.g., 1 download or 1 AI search query), the service is deemed "delivered," and you are NOT eligible for a refund.
2. GENERAL REFUND POLICY (FINAL SALE)
Except for the conditional guarantee above, ALL SALES ARE FINAL.
No "Change of Mind": We do not offer refunds because you decided you no longer need the assets.
No "Accidental" Renewals: It is your responsibility to cancel your subscription before the renewal date. We do not refund charges processed due to failure to cancel in time.
3. CANCELLATION POLICY
You may cancel your subscription at any time via your Account Dashboard.
Effect: Cancellation turns off auto-renewal for the next billing cycle.
Continued Access: You retain full access to Premium features until the current billing period expires.
No Partial Refunds: We do not provide pro-rated refunds for the remaining days of a month you have already paid for.
4. CHANGES TO THIS POLICY
We reserve the right to modify this Refund Policy at any time.
New Subscriptions: The policy in effect at the time of purchase applies.
Renewals: By allowing your subscription to auto-renew, you agree to the Refund Policy currently posted on our website at the time of renewal.
5. DISPUTES & FRAUD
Attempting to abuse the refund process or initiating a chargeback with your bank after consuming Premium features is considered fraud.
Consequence: Such actions will result in the immediate and permanent ban of your account and Hardware ID (HWID).
Evidence: We will submit your Usage Logs (Time-stamped Downloads/AI Requests) to Stripe/PayPal as irrefutable proof of contract fulfillment.
6. CONTACT US
To request a refund (if eligible) or for billing support:
Email: [email protected]